Terms of Use

If you are experiencing a medical emergency, call 911. This site and portal are not monitored in real time and must not be used for emergencies or urgent medical needs. For urgent-but-not-emergency concerns, call the practice or seek appropriate in-person care.

Using this website does not by itself create a physician-patient relationship. Medical care is provided only after you become an established patient and is governed by separate consents you sign, including telehealth consent where applicable.

Portal tools, intake forms, messages, document uploads, and payment workflows support care, but they are not a substitute for a clinical visit, medical judgment, or a confirmed care plan. Do not start, stop, or change treatment based only on website content or an unconfirmed portal request.

You agree to provide accurate information, keep your login credentials and devices secure, and notify us promptly at support@openmedicine.md if you suspect unauthorized access. Your account is for your own use only. Do not access another person’s records or account unless you are legally authorized to do so.

If you give a family member, caregiver, or other person access to your account or device, you are responsible for that access unless and until we receive and process a request to change it.

Portal messages and support email are for non-urgent matters. A portal message is not received, reviewed, or acted on until Open Medicine confirms or responds through the portal, email, phone, or another appropriate channel. We aim to respond to account-support requests as promptly as we can, but response times can vary, and clinical response times may vary.

We may decline to handle a request through messaging and may require a virtual or in-person visit, especially for new symptoms, medication changes, controlled substances, paperwork requiring an examination, or anything that needs a documented clinical assessment.

By providing your phone number and choosing SMS login, you consent to receive login codes and account security texts. Message frequency varies; message and data rates may apply. Reply STOP to opt out or HELP for help. See our Privacy Policy for details.

Fees, cancellation terms, refund terms, and document-delivery terms may be shown separately during a visit, intake, payment, or signing workflow. Payment does not guarantee that a requested clinical service, certification, prescription, test, or document is medically appropriate or legally available.

You agree not to misuse the service — including attempting to breach security, accessing data that is not yours, interfering with the service’s operation, uploading malicious content, impersonating another person, or using the service for any unlawful purpose. We may suspend or terminate accounts that violate these terms.

The site, its design, software, and content belong to Open Medicine LLC or its licensors. You retain the rights you have under law to access, obtain copies of, request amendments to, and control certain disclosures of your medical record as described in the Notice of Privacy Practices.

Some services may be provided through third parties, such as hosting, authentication, email, SMS, payment processing, e-signature, laboratories, record networks, telehealth tools, or other health care partners. Their services may have separate terms or privacy notices, and Open Medicine remains responsible for its own obligations when those services are used on our behalf.

The website and portal are provided “as is” and “as available.” To the fullest extent permitted by law, Open Medicine LLC disclaims implied warranties and is not liable for indirect, incidental, special, consequential, or punitive damages arising from use of the website or portal. Nothing in this section limits our legal duties regarding medical care, health information, or rights that cannot be waived under applicable law.

These terms are governed by the laws of the State of Florida. Venue for disputes is Escambia County, Florida, unless another venue is required by law.

These terms are effective July 10, 2026. We may update them and will post changes here with a new effective date. Continued use after changes means you accept them. Questions? support@openmedicine.md.